Southwest Airline sends $5,000 cheque and apology to passengers of the ill-fated flight

April 21, 2018

US airline Southwest has sent a letter of apology, a $5,000 check and a $1,000 travel voucher to passengers who were on a flight that made an emergency landing in Philadelphia. The engine on a Southwest jet exploded Tuesday while the plane was flying from New York to Dallas.

 

“Please accept our deepest apologies,” Chairman Gary Kelly wrote in a letter dated April 18, a day after the accident. He also mentioned, “We value you as our customer and hope you will allow us another opportunity to restore your confidence in Southwest as the airline you can count on for your travel needs.” 

 

The plane was carrying 144 passengers. The National Transportation Safety Board is investigating the cause of the engine explosion. A public memorial service for Jennifer Riordan, a banking executive of Albuquerque, New Mexico, is set for Sunday in Albuquerque.

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